Complaint Resolution System (CRS)

We, at Millennium care about every aspect of our business and value feedback or complaints from our customers to constantly improve ourselves and to resolve issues to minimize the inconvenience.

In our opinion, a Complaint is “An expression of dissatisfaction made to an organization, related to its product or services, or the complaint-handling process itself, where a response or resolution is explicitly or implicitly expected”

Therefore we present the following step by step approach in resolving issues to the best of our ability not to mention you can call on any member of the Millennium Team to give us your feedback or complain about an issue bothering you.

Step by Step Process (CRS)

CRS Flowchart

Customers can contact through the following links:

MIBCO e-mail: ; Tel: 04-370 7070, Web:

Insurance Authority Complaint link:

Dubai Health Authority Complaint link:


Complaint Log Form: